Leadership – Craig Strachan

How to craft the perfect CV

I have conducted hundreds of interviews and seen thousands of CV’s, and its frustrating and wasteful looking at a poorly-written CV’s. Here are some tips to ensure your CV stands out and effectively communicates your qualifications and suitability for the role. While my focus is on IT, these principles apply to most jobs.

The 5-Minute Rule

Interview decisions are often made in just 2-5 minutes of reviewing your CV, so it’s essential to make an impact. Concentrate the most crucial information on the first two pages; anything beyond that may receive only a quick glance at best.

The Basics

Honesty: Always be truthful in your CV. Embellishing or falsifying information can damage your reputation. Note that credit and qualification checks are often part of the hiring process.
Consistent Updates: Regularly update your CV. You never know when you might need it.
Realistic Goals: Aim high but be realistic. If you lack experience in a specific area, be honest about it and demonstrate your willingness to learn (eg by doing industry courses).
Brevity: Keep your CV concise and to the point.
LinkedIn: Keep your LinkedIn profile up to date, including a professional photo, and have a link to it on your CV.

Content

Customize your CV for the job you’re applying for. If applying for different roles, create variations tailored to each role.
List your previous jobs, starting with the most recent. Highlight a few key accomplishments that showcase your skills, focusing on your contributions. Be brief. You don’t need to mention every task you performed.
The first page should prominently display industry qualifications that make you stand out, such as “AWS Certified Architect/Developer,” “TOGAF,” “DAMA,” etc.
Clearly state your objective, and what you are looking for.
Keep the formatting simple and readable. Your CV should allow a quick decision about the worthiness of an interview.
Include essential contact details (email, phone, LinkedIn), but avoid overly personal information (such as your address, photo of your ID doc, ID number etc). Remember your CV can cross many desks and security is a concern.
Add a neat head and shoulders photo on the front page.
List relevant technical skills and tools you’re proficient in, emphasizing your abilities.
Share your interests and hobbies, showing a bit of your personality.
Proofread your CV for spelling and grammar, and consider having someone else review it.
Don’t mention the obvious. If you are applying as a software developer its a given that you know how to use Excel.

If you’re starting out

For recent grads or final-year university students:

Provide a brief introduction about yourself, highlighting your favourite courses and personal projects.
Share your extracurricular activities and any volunteer work or part-time work experience.

Here is a rough outline

Contact Details

Name, photo, phone, email & LinkedIn (add a website if available). Include links to anything relevant online (eg github profile/projects, personal blog, online portfolio etc)

Career Objectives/Overview

Who you are.
What you’re looking for.
Your core skills.

Relevant Qualifications

Degrees and industry certifications.

Project Highlights/Work Experience

Notable career highlights.
Core skills.
Work-related awards and achievements.

Employment History

Organization, title, dates.
Be honest about employment gaps.

Hobbies, Volunteer Work, Personal Projects

Include personal interests and hobbies.

Additional skills

List skills that may not be directly relevant, but are still interesting (Eg additional languages spoken)

Additional Awards and Achievements

Community-related awards/achievements (eg president of my chess club).

Recommendations

Any recommendations you have received in the past (thanks, linked in recommendations etc)

Anything Else

School highlights and awards.
Contactable references. You do not need to include the names, but mention that they are available on request. And check with the references beforehand.

Image by Vectorportal.com

Servant leadership in a restaurant

An example of servant leadership happened in a restaurant last night.

My wife and I were enjoying a meal in a local restaurant. We were not enjoying our drinks, because even though we had repeatedly asked for them, the drinks failed to arrive. A waitress, Jade, who was working another table saw that we were having a problem. When we told her she went off to the bar, spoke to the barman and came back immediately with our drinks.

Later when we wanted to pay we could not find out waitress – the same waitress that never managed to find our drinks. So Jade once again came to the rescue and sorted out our bill. At her own initiative she took the drinks off the bill because (as she put it) we shouldn’t have to pay for drinks that took so long to arrive.

Remember that Jade was not our waitress, and was not even working our table. She saw and solved a problem in her workplace. She made a very grumpy customer a lot happier, and she possibly made the difference in us going back there. I asked for her name because we want to make sure that she serves us next time we eat there. Jade was an ambassador and she will go far.

This is a fairly trivial example, but how often does it happen? When last did it happened to you, and what did you do? How did you action impact your business, or the people around you?

Lessons from David Grier

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A few days ago, I listened to David Grier giving a speech. David does crazy runs that make my marathons look like a walk around the block. He ran across the entire Great Wall of China (4200km), across Cuba (1800km), and a bunch of other crazy runs.

He is one of the authors of the Real Meal Revolution!

He is a wonderful man with some great advise. Here are some lessons that I learned from him:

You need the self-belief to dig deep
No man achieves anything on his own
I’m the one that has to change
The sun will set in the evening, and rise the next morning, regardless of what you do
Its usually not the big things that get you down – it’s an accumulation of little things
Nearly everything is not impossible…if you want it enough dig deep enough
It’s when you say that you can’t that you can
You learn the most when you are struggling
Have honesty and appreciation, understanding and acceptance
Nobody is going to run your life for you
If you can find reason for why you are suffering, you are no longer suffering
Where do you fit into your dream?
Nobody will effect change for you
We need to be the change we want to see
We cannot change on our own
The ability to change on the way is key to finish a journey.

And finally for race fuel, he recommended Cabanossi sausages from Pick n Pay,, and squashed pork belly (put the fat runoff in a ziplock to suck on, and slice the port to eat)!

Hope that helps – it certainly gives me some perspective!

(photo from David’s website)

Why Toastmasters

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I was asked to write a short piece as to why I have been a member of Toastmasters for over 15 years. I have shared it below.

My intention when I joined Toastmasters was to be a member for a few months – just long enough to improve my business speaking skills. More than 15 years later I am still a member, and I am asked why? Here is the answer. Toastmasters has not just improved my business speaking skills, it has played a major role in my career, from being more confident at work to being called upon to deliver presentations to fellow staff members, customers and suppliers.

I regularly chair meetings and design sessions, helping teams develop software applications for some of the largest companies in South Africa.

Without the communication and leadership skills I have developed from Toastmasters I would not be in same position as I am.

I have met some amazing people and make some great friends, not just at home in Cape Town, but quite literally all over the world. I have Toastmasters friends in every continent that I can call and say hi to.

It truly is an organization where leaders are made, and more importantly where friendships are made.

Pic: Congratulating the 2009 World Champ of Public Speaking, Mark Hunter at the Toastmasters International Convention

Shopping with Cybercellar; a lesson in customer service

First of all full disclosure; Cybercellar gave me a R100 discount voucher to try out their website with the aim of writing a blog post about it “if you feel that we are worth mentioning, we believe we are!, it will be appreciated.” Well they gave me R100 to spend on wine; of course I am going to use it!

And I am going to mention my experience because in some ways it was amazing, and in some ways about the worst I have ever experienced. But whatever happened, there are lessons here.

The story in brief.

The downhill experience…

I ordered 6 bottles of wine on the evening of 9 April, and according to the website I would get next day delivery.
On the late afternoon of the 10th, I received an email that the order had been shipped and I was given the tracking number.
Nothing arrived on the 10th or the 11th.
On the 12th I got a call from the courier saying that they were running late and would deliver to my home in the evening (a Friday).
Later that day I got another call from the courier saying they would not make Friday, but would deliver by 10am on Saturday (by which time I thought “yeah right”).
And of course nothing arrived on Saturday.

Rescuing a bad situation…

On Saturday afternoon I sent a complaint email to Cybercellar, expecting a response on Monday.
That afternoon the CEO (Johann) called me and offered to personally deliver my order on Sunday (they are in Paarl – 76km away to my house)
On Sunday morning Johann arrived with my 6 bottles of wine, and a bottle of Springfield Sav Blanc (yummy), and told me that when the courier eventually delivered my actual order it was mine to keep as well.

In summary the courier messed up my delivery (it eventually arrived on Monday – almost a week late), and Cybercellar gave me 7 bottles of wine as an apology personally delivered by the CEO on a Sunday.

And finally the lessons.

As Johann and I agreed it was the courier that messed up (and not Cyberceller themselves), but we also agreed that as a customer it was not my problem who messed up. He took ownership and fixed the problem.
You can turn a customer around by turning a negative experience into a positive one.
Sh*t happens, but it is what you do about it that makes a difference. Service excellence is shown at its best when things go wrong.

Will I purchase from them again? Yes; not because of the order experience, but because of the amazing way they fixed the problem.

Finally, their website is great, they have a massive selection of wine, and you get R50 off your first order.

Do you return messages?

I am working with a large company in Cape Town on some web development. The total value of the project is in the millions of Rands.

Recently I contacted a potential vendor to set-up a meeting to discuss how they could assist and work on the project. They never responded to my requests. So we are not going to be working with them, and they have lost a potential huge customer and a lot of business.

I contacted three people to fix some damp in my house. One never got back to me, another quoted over 5 times the going rate for the job, and the other is finishing off the job today. This is while businesses are complaining about the “tough economy”.

Do you return messages? How much business have you lost because you did not get around to answering an email?

This is what customer service is!

I have had my Amazon Kindle for about 18 months (6 months out of warranty), and a few weeks ago it started behaving strangely, in that whenever it went onto standby, it would crash.

So, I started a live chat with Amazon support on their website to see if we could resolve it. The short version of what happened is that they are replacing it with a brand new (not refurbished) 3G Kindle, at a total cost to me of $85, bearing in mind that my Kindle is 6 months out of warranty, and that the total cost of the order (include shipping and tax), is $210. They had no obligation whatsoever to offer me a $125 discount on a replacement unit.

The customer service staff were friendly, supportive and helpful. My new Kindle arrives next week.

Imagine if every company offered such great service.

What service do you offer?

Are you in the minority?

I was queuing to pay at a shop the other day when my phone rang. I took the call and quickly hung up when I got to the front so that I could pay for my shopping. The shopping assistant was surprised that I had hung up to speak to her. She told me that it was the first time that had happened, and everybody else just carried on speaking on the phone while they paid; as if she did not exist.

I thought it was just basic manners to speak to the person serving you, and not to treat them as a servant. I must be in the minority.

How do you treat those around you? Are you in the minority?

An unexpected gift

Last week, I ordered a couple of cases of wine from Getwine.co.za. When the wine arrived, Getwine alse gave me a free 100g slab of Lindt chocolate. They didn’t tell me about it when I ordered, they didn’t tell me in the delivery note, the driver didn’t mention it.

It was just tucked quietly away inside one of the boxes. That is also not the first time they have done this.

How do you give unexpected gifts to your customers?
How do you keep your customers loyal?
What do you do to get your customers to tell everybody about your great service?

A few lessons from Gary Bailey

Some tips I picked up from Gary (ex goal keeper for Manchester United) at our Toastmasters conference. Enjoy!

Manchester United:

Is a $1 billion business
Has 300 million customers
Delivers weekly to its customers

The principles of a good soccer team apply to business as well…

Be tough- learns to takes knocks
Build on gratitude
Appreciate staff and all those around you
Things go wrong for everybody at some time
It’s how you deal with life, not what happens to you that is important
Plan for the future
Don’t send emotional emails because there is no emotion in email
Make time for others
Raise your energy
- Body; food & exercise
- Spirit; helping others
- Mind;
- Emotions;